M0114XXXXX to M5214XXXXX This recall involves Rheem brand “Performance Platinum” electric water heaters in 40, 50 and 80 gallon capacities. M0114XXXXX to M5214XXXXX electric water The Rheem Gladiator 50 Gal. This takes pressure off the water tank. View CPSC contacts for specific areas of expertise, 4330 East West Highway Bethesda, MD 20814. Rheem hot water heater back in 2014. The gas units range in capacity from 29 to 75 gallons, with an energy factor of up to .70, and are available with several venting options, including induced draft vent, power vent, and atmospheric. Most water heaters have a life expectancy of about 10 years. This is the model currently sold at the orange big box store. Name: The recalled water heaters are gray and have the “Performance Platinum” Rheem logo decal on the front above the thermostat control panel. CPSC does not control this external site or its privacy policy and cannot attest to the accuracy of the information it contains. Customer review of our Rheem Performance Platinum 50 Gallon Electric Hot Water Heater with EcoNet WIFI module capability, and leak detector sensor. Rheem Sales Company Inc., of Montgomery, Ala. There are not many online reviews regarding the Performance Plus. The Rheem water heaters involved are branded as “Performance Platinum”. Phone: (301) 504-7908 Spanish: (301) 504-7800. We will arrange an appointment at your convenience and offer 24/7 Emergency Service. 03Mar2015 – 13Apr2015, A0114XXXXX to A5214XXXXX Turn off the pump’s circuit, if you have a well and pump. Rheem RTGH-95DVLN 9.5 GPM Indoor Direct Vent Tankless Natural Gas Water Heater Review. I cannot imagine they are much different. 30Jan2015 Call Al’s today to discuss any concerns or problems you have with your HVAC System or Plumbing. Q0114XXXXX to Q5214XXXXX The control panel on the water heaters can overheat, posing fire and burn hazards. The Rheem Gladiator 50 Gal. Rheem water heaters are constructed to provide many years of operation. This … HomeProPlumber provides full service plumbing maintenance, repairs and replacements for every plumbing component in your home. 03Mar2015 – 13Apr2015, 01Jan2014 – 21Dec2014 HomeProPlumber This article details the differences between Rheem’s Professional & Performance Series Water Heaters. Click Ok if you wish to continue to the website; otherwise, click Cancel to return to our site. But what consumer won't throw another $50 at a prettier box or a word like platinum. Due to the extraordinary circumstances surrounding COVID-19, some of the remedies identified in recall press releases may not be available at this time. Problems and solutions vary based on the type of water heater. Common problems with a Rheem water heater include a lack of hot water and incorrect water temperature. Contact Us: 800-638-2772 (TTY 800-638-8270), Toll Free Consumer Hotline | Time: 8 a.m. - 5.30. p.m. The recalled water heaters are gray and have the “Performance Platinum” Rheem logo decal on the front above the thermostat control panel. Get a free estimate online from top local home service pros in your area. Rheem Performance Platinum Hybrid Water Heater Reviews The Rheem Performance Platinum Hybrid comes with a high water flow rate which allows flowing almost 67 gallons per hour. The next step should be to clean the intake of the water heater. I run the water heater in “heat pump” mode for maximum efficiency. Most of the problems with a Rheem gas water heater will be related to the FVIR lockout. The Performance Platinum series from Rheem is the top-performing line with the top of the range features. We are near your home … CPSC.gov is an official website of the United States government. Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. ... Rheem performance platinum hot water heater model no. The firm has received 296 reports of control panels overheating, including one report of a fire which resulted in $5,800 in property damage. xg50t 12du38u1 50 gal. Consumers should contact Rheem to request a free repair by a Rheem field technician. A1015XXXXX to A1615XXXXX, 01Jan2014 – 21Dec2014 A homeowner on Terrylove.com asked for opinions on whether to buy the Rheem Performance, Performance Plus, or Performance Platinum water heater. 4.5 out of 5 stars 201. Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. Rheem has recently learned that the thermostat control panel on certain Performance Platinum Water Heaters can overheat under certain circumstances. Electric Water Heater Recall. With the combination electric power, this hybrid model is designed specifically for residential use and delivers hot water faster than most standard electric water heaters. The rating plate shows the model number, date of manufacture and serial number. Although regular water heater maintenance and water heater repair may extend the life of your hot water heater, it won’t last forever. You can hear the gas fire up, runs a couple minutes, and shuts off when water is barely war … read more We have 1 Rheem ELECTRIC WATER HEATERS manual available for free PDF download: Installation Instructions & Owner's Manual . You may wish to review the privacy policy of the external site as its information collection practices may differ from ours. Recalled water heaters have the following model number and have a serial number within the following ranges: Consumers should immediately turn off and stop using the recalled water heaters. electric water heater provides an ample supply of hot water for households with 3 to 5 people. The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. Address: where the water heater was purchased, or any water heater distributor. Open a hot water faucet in a tub until the water stops flowing. A tank is a tank… it will rust. If your water heater is fitted with a temperature limiting valve and the water is hotter than it should be, please call Rheem on 1300 556 036. The water heaters have a rating plate near the bottom of the unit with the model number, date of manufacture and serial number. Consumers should check with recalling firms for further details. Rheem Home Comfort WiFi Module for Select Rheem Performance Platinum Gas Water Heaters. Recalled Rheem brand Performance Platinum electric water heater. We have received the following information from you relating to your Performance Platinum Water Heater recall submission. City, State Zip: , I install Rheems professional line. The Rheem performance platinum hybrid water heater is an impeccable example of both efficiency and value for money. Rheem Performance Platinum 10-Year Hybrid High-Efficiency Smart Tank Electric Water Heater is said to provide up to $4,750 in energy cost over that span of 10 years thanks to their hybrid high-efficiency water heating technology. Linking to this external site does not constitute an endorsement of the site or the information it contains by CPSC or any of its employees. I Have a Rheem 50 Gal Hot Water heater that has just stopped working, Blue Light is flashing 7 times then pauses and repeats. A0515XXXXX The Gladiator water heater is unlike any other water heater because it provides the Power to Know, the Power to … Turn off the double 240V circuit in the electrical panel for the water heater. Manuals and User Guides for Rheem ELECTRIC WATER HEATERS. Refrigerant This heat pump water heater is factory charged with an environmentally friendly, non-chlorinated refrigerant, R410A. They come in a wide range of sizes and capacities, are designed to deliver hot water quickly and are very energy efficient. Rheem tankless water heater troubleshooting doesn’t have to be a difficult thing. ET, Office of Equal Employment Opportunity and Minority Enterprise, Regulations, Mandatory Standards and Bans, Report an Incident Involving this Product, A0114XXXXX to A5214XXXXX Please use the below phone number for all media requests. Download 1164 Rheem Water Heater PDF manuals. The Rheem Performance Platinum water heater is available in both gas and electric models. It is important to remember that CPSC and recalling firms urge consumers not to use recalled products. Accordingly, Rheem is conducting a voluntary recall to repair Performance Platinum water heaters (model numbers XE40M12EC55U0, XE50M12EC55U0, XE50T12EC55U0, XE80T12EC55U0) that fall within the following serial number date ranges: Use the image above to find the Model Number, Serial Number, and Date Code of your water heater. The Performance Platinum Rheem logo decal is on the front above the thermostat control panel. Clean the Intake. FREE Shipping. You simply untighten the plug and remove it. You many need to spray some WD-40 on there to loosen it or even use an impact wrench. Open the valve on the gas line by turning the handle until it is parallel to the gas pipe. Phone: I have already replaced the vapor sensor. This water heater's serial number has been registered and is in our system. The Rheem Performance Platinum Electric Hybrid Water Heater is the creme de la creme of hybrid water heaters. The link you selected is for a destination outside of the Federal Government. $485.99 $ 485. Catch Pan should not obstruct cold inlet or drain valve. Other options New and used from $425.67. Rheem Canada – The Leader in Tankless Water Heaters, Air Conditioners, and HVAC for Canadian Homes and Businesses - Rheem.ca That said, there are some errors you can easily fix yourself and some which should be left to a qualified service technician. I also have a PV system with an eGauge, so I can see real time energy use. All Brands > Rheem > Checkins > Repair. The rating plate is located near the bottom of the unit. Rheem is highly recognized for providing top quality residential and commercial water heaters. Rheem RTEX-24 24kW 240V Electric Tankless Water Heater, Gray. Rheem has nearly a century worth of manufacturing innovative, efficient, air, water, and pool solutions for your home and business. 99 $522.00 $522.00. The water heaters have a rating plate near the bottom of the unit with the model number, date of manufacture and serial number. Email: When calling to check on the status of your recall, please reference case number: : Finding Model and Serial Number Information…. When replacing a heating element, shut off water leading to the water heater. We found this feature to be very helpful if there are any occasions in your home. 30Jan2015 Call CPSC’s Hotline at 800-638-2772 (TTY 301-595-7054). Rheem toll-free at 866-369- 4786 from 7 a.m. to 7 p.m. CT Monday through Saturday and from 8 a.m. to 3:30 p.m. CT on Sunday or online at. Original review: Dec. 3, 2020. Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. The power in my area went out for a few mins and came back on. This page has general replacement instructions. Rheem has recently learned that the thermostat control panel on certain Performance Platinum Water Heaters can overheat under certain circumstances. Issues which can cause a lack of hot water include a lack of electrical power, using too much hot water or the temperature pressure relief valve discharging too much water. The comments were mixed and the homeowner decided to purchase the Performance because of the lower price and ease of replacement. 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