Make sure your computer is connected to the modem via the Ethernet cable. Trademark Policy | To change your Actiontec GT784WNV password: Open your web browser and enter http://192.168.1.1 in the address field; Enter your router username and password and click Continue. Router manufacturers will frequently update firmware. If you have purchased your device from one of these ISP's and are now trying to use your device with a different ISP, we do apologize but due to our contracts with these ISP's we cannot post any firmware upgrades for this device and you will have to contact your original ISP to obtain the firmware upgrade or replace your unit with retail version called the GT784WN. They sell the modem and all of the rights thereto. For some reason I am no longer able to open the document, it is unrecognizable on my Mac. /Users/donnashore/Desktop/192.168.0.1 - 192.168.O.1 Router Login.webarchive. Donna, Please ignore the previous response. NOTE: If the firmware version number is RED this would indicate a recently released update. 192.168.0.1 Router Login - the following page was opened. /Users/donnashore/Desktop/gt784wn_ncs01-1.0.14.img I assume YOU will be able to open that document since your company created the instructions. Copyright 2018 Actiontec Electronics, Inc. All Rights Reserved. With that being said we can provide some support but the ISP where you purchased the GT784WNV from would be the only ones to provide you a firmware and they are the only ones who are allowed to post firmware upgrades. The Actiontec GT784WNV security screens and prompts may vary slightly from these directions depending on when you purchased your gateway and the firmware loaded onto it. When I proceed with 4 through 9, I type 192.168.0.1 - Safari is unable to open the numeric address. Privacy | Also I purchased my ActionTec modem from Best Buy several years ago. If you purchase one of our retail ((NCS) Non-Customer Specific) units then we could provide you with a firmware upgrade. Follow. All I can remember is it begins with 128. We want our modems upgraded to improve speed and functionality. Why do I have to power cycle my GT784WN to get Internet access. Just to the right of the model number, you will find the firmware version number. It begins, hangs and then tells me that Safari CANNOT open. You don't seem to understand what I am telling you. You do not open the gt784wn_ncs01-1.0.14.img file. If you’re running Verizon FIOS, chances are your main router is an Actiontec brand. Our support team has created a document that contains a list of all of our current and legacy devices and their latest firmware. If you could help me solve this problem, I would really appreciate your help. All versions of this model were made for specific Internet Service Providers (ISP's). In the contracts we have with these ISP's they have asked us not to post ANY versions of the firmware for this modem. Privacy | These ISP's have opted to automatically push the new firmware upgrades over the internet connection to their users once they have tested them fully for any issues on their individual networks. Here's info on firmware updates for your Verizon 4G LTE Broadband Router, which are done automatically. I would really appreciate being able to find a functional way/method to upgrade the modem. GT784WNV - Wireless DSL Modem Router for Verizon; Firmware; GT784WNV Firmware Upgrades Tech Support January 18, 2017 23:51 . Please forgive me, I was able to open the instructions for upgrading the Firmware. Warranty, GT784WNV - Wireless DSL Modem Router for Verizon. If you continue to get the error accessing the GUI then you have a firewall or anti-virus program preventing access that you may need to disable to access the interface. If you continue to have issues you can call 8884360657 and our Technical support may be able to help you further. Provide us with the update and we'll decide to install or not install the firmware. Donna, Where can I find more information, documentation or support for the GT784WNV? ... Firmware Upgrade - Verizon 4G LTE Broadband Router. I have a brand new iMac 2018 version. Terms of Use | Can you tell us what link your talking about? If you feel that your device needs a firmware upgrade we here at Actiontec ask that you contact your ISP to see if there is a newer firmware upgrade available for your device. You are using the incorrect address, it should be "http://192.168.0.1" not "/Users/donnashore/Desktop/192.168.0.1 - 192.168.O.1 Router Login.webarchive". Is there an alternate URL? Once the file is extracted you need continue following the instructions at step 4 through 9. Sorry. (Note: Your default username is admin … If you purchased the GT784WNV from them they control the warranty and support on your unit, not Actiontec. Firmware Upgrade - Verizon 4G LTE Broadband Router. Terms of Use | This is because we DO NOT sell the GT784WNV unit to end users. I attempted again and a url indicated the numbers in the first sentence above and when I entered Copyright 2018 Actiontec Electronics, Inc. All Rights Reserved. Due to inactivity, your session will end in approximately 2 minutes. An Actiontec firmware update is necessary if you’re having problems with your router. The numeric URL is 192.168.0.1 My Browser is Safari Also I am unable to open the image file, it is not recognized on my iMac, which has the newest version of Mojave 10.14.6. You have to find your model number down the left side of the page in the blue sections. All versions of this model were made for specific Internet Service Providers (ISP's). How to change the wireless name or wireless password on the GT784WN. Trademark Policy | But no matter who your ISP is, it’s extremely important to make sure you keep your router’s firmware up to date. It is up to the ISP's to release any firmware upgrades for the units we sell them for the GT784WNV. Once you see that a new upgrade is available at that point you will have to navigate to the product page for that device and find the "Firmware" section and follow the steps there to download and install that update. They did this in order to make sure that modems connected to their network are all on the same firmware. If you purchased the GT784WNV from an unauthorized retailer such as eBay, or on Amazon from a third-party seller there is no warranty on these units and no way to get firmware upgrades. I know this is not the answer you were looking for but I hope it sheds some light as to why we do not post firmware for units we do not sell to end users. You will have to download the attached document to check for an upgrade for your device. Connect with us on Messenger . But again we do not sell the GT784WNV in the retail market. Just to the right of the model number, you will find the firmware version number. You have to find your model number down the left side of the page in the blue sections. /Users/donnashore/Desktop/gt784wn_ncs_http-upgrade_ncs01-1.0.14. Why can't I find the support page for my device? One of these files have the numeric URL on the document. The ISP doesn't own the modem. Donna, The numeric URL doesn't connect me to the process. This would be an issue to bring up to them, unfortunately. If your Model number is NOT on this list you will need to contact the ISP for firmware updates. If you are still having troubles locating a firmware or a device let us know below in the comments section. Warranty, technical_document_current_firmware_versions.pdf.