2201. I was referred to SCOI from an orthopedist on the Central Coast where I live, because he felt my shoulder injury was beyond his expertise. Please contact our Patient Experience Coordinator directly at 818-901-6600 ext. When I finally got in a room, Lustgarten spent about 10 minutes with me. Just scroll down and read all of the NUMEROUS NEGATIVE REVIEWS. They are very informative....have great doctors. When I finally got in a room, Lustgarten spent about 10 minutes with me. I saw Lustgarten on 2 occasions. He acted as if my knee problem was my fault and I was lucky he could help me. My surgeon: scoi.com/doctors/david-a…I have several other injury-prone friends that have been treated successfully by this medical group encompassing all 4 major appendages. Appointment Line: (818) 901-6600. The Doctors are great ( sometimes there are long waits ) but the Billing Dept. They exist to make money -- they do not care about the patient.The doctor (Moldawer) and his assistant treated me like a number -- not a human.Think I'm overreacting? We sincerely regret not meeting expectations, as excellent patient service is something we are continually striving for. I had a fairly serious medical condition and as a result began heavily self medicating. So far soo good:) they have beautiful workers that will provide excelent service to anybody:) my favorite part though has to be the comfortable couches lol makes me wanna KO:) lol. Now, here's the headache I have today. I was treated by Dr. Gazmarian and was assured that if the treatment did not work I could see Dr. Auerbach or Dr. Simic for hand surgery. However, if you would like to use many of our latest and greatest features, please upgrade to a modern, fully supported browser. Edit.css-1mpk29p{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(43,39,60,1);}.css-1mpk29p::before{position:absolute;display:block;left:0;}.css-1mpk29p::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1mpk29p svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}, “Dr. I truly hope we can have his surgery with him. 2201 at your convenience. Their injuries were a result of snow skiing, karate demonstrations, and motorcycle crashes and were fixed to the best of their surgeon's abilities. We apologize for not meeting your expectations during your recent visit to our practice and would like the opportunity to discuss your experience further. Your trust is our top concern, so businesses can't pay to alter or remove their reviews. If I could give six stars, I would because of how well he treated me and my husband and his outstanding care and, "I'm writing this review based off personal experience. 8 out of those 10 minutes were spent with his back to me, as he typed notes or what not on the computer. Van Nuys. Due to patient privacy and HIPAA, we would like the opportunity to resolve this with you over the phone. Excellent patient service is something we are continually striving for and hoping to achieve with each patient. They never return phone calls unless you call 3 times and then only if you call the supervisor. If you call before or after our office hours with an urgent problem, our answering service will relay your message to our on-call doctor. They don't care about anything except x- rays , etc. I've now been to the facility for 2 separate injuries. Fri 8:00 am - 5:00 pm. The marketing talks about their comprehensive approach of treating the whole patient, not just the joint involved. Please contact our Practice Liaison directly at 818-901-6600 ext. We value our patients, and your comments will help us to continually improve our level of service. At your earliest convenience, please call (818) 901-6600 ext. Their subspecialty expertise includes surgical and non – surgical care of sports injuries, hand and upper extremity issues, foot and ankle problems, and spine injuries. 8 out of those 10 minutes were spent with his back to me, as he typed notes or what not on the computer. My husband had a torn meniscus that needed surgery. Leave your busy work outside of the exam room. I have been abandoned as a patient and feel completely violated. Sun Closed. Poor follow up. I started my 2 year "sentence " at SCOI just 2 months after a friend began his 3 year "sentence " !! They said NO and suggested Dr. Hanker who was the only physician in their office that accepted my insurance, so they set the appointment with him. Wed. 8:00 am - 5:00 pm. Once we were in my son needed an x-ray and they took him in and while he was there Dr D came and introduced himself. Very articulate in his explanation of what is going on with your concern in pain. So I was shocked that late Friday afternoon the office called to say that Dr. Simic no longer took my insurance as of July 31, 2014 and then they set an appointment for me with my second choice Dr. Auerbach. His bedside manner sucks, he was not helpful or informative and I'm sorry I wasted my time at this "factory. I chose this facility and it's doctors based upon a glowing referral from a friend and my medical insurance. Thank you. SCOI Human Resources 6815 Noble Avenue Van Nuys, CA 91405. Wed 8:00 am - 5:00 pm. Frustrated military wife. We contribute the maximum allowed by the government which is $2600. Accepting New Patients Medicare Accepted Medicaid Accepted Mon 8:00 am - 5:00 pm. Thank you. In-Person Clinic Visits . I have a torn acl and I gave them warning a head of time that I needed the reconstruction surgery at the beginning of summer. I asked if there were any acceptions based on the timeline and assurance from Dr. Gazmarian that I would receive the best care available. The latest one being a back/hip injury. Everything was great. Our experiences were almost identical even though we had Different Drs and physical needs. His office staff…". Honestly, SCOI really needs to rethink how they charge their patients, especially their repeat patients. "I've known and been going to Dr. Matt for many years. .css-1o5pw2t{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(187,186,192,1);}.css-1o5pw2t::before{position:absolute;display:block;left:0;}.css-1o5pw2t::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1o5pw2t svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}.css-1o5pw2t:hover,.css-1o5pw2t:focus{fill:rgba(117,114,128,1);}. Tue. I recently had elbow-related surgery at this facility and the results were good, at least in terms of reducing the pain and correcting a large, ugly scar thanks to the less-than-satisfactory efforts of a surgeon from another medical group. Later after careful reviews of other patients I realized I am again in a total nightmare of massive proportion.