Damn I should blow up my ignite box annually. It'd be nice if someone from Rogers can comment on this. I didn’t have to wait for customer Service. Good luck! They confirmed I have an appointment from 6 to 8 tonight. Have you tried rebooting the cable box in the settings I've done it and don't have that problem anymore. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It’s not happening to everyone, but there seems to be an issue with some boxes and the new firmware update that causes them to get stuck on the welcome screen. Cookies help us deliver our Services. Ignite TV stuck on Welcome screen Just talked to Rogers and they said every ignite box is having the same problem right now. Buttons on the remote won't do anything. We experienced the SAME problem today and, after reading all of the comments, I clicked on the little triangle A on the remote, that brought up the first choice of "Restart" - I clicked on that and after only a couple of minutes the regular screen came back (I had QVC chosen). We got an appointment for a tech to come take a look Monday morning but they said some areas have a wait of about a week to get a tech. Learn how to pair the Voice Remote to your Ignite SmartStream Box, TV and other devices. Reconnect all connections to the box and unplug it and plug it back in. I called COMCAST, and you can request a reset all via the automated system. When you say the outlet wasn't turned on in your apartment what do you mean? I can look at the guide and change the channel, even hear the channel. I can try to help with your equipment issues. I turned off power to my Xfinity box and after a 10 minute or so reboot, it again said it was "connecting to your entertainment experience" and after another 5 minutes it finished and everything was fine. If you have an Xi6-A that is functioning, I don't think you can just call and get it replaced with an Xi6-T. Looks like someone from the inside is fixing it for you. When you finally got it to work, how long was it on the Welcome screen? No unplugging! This may take a few moments to display on your TV. I just wanted to follow up to see if you're still having issues when your box is attempting to connect to live TV. I have rebooted. By using our Services or clicking I agree, you agree to our use of cookies. What troubleshooting did you do? The automated system asked if I wanted them to reboot the system. Hi all,I can confirm that a significant number of the Xi6-A Ignite TV boxes have stopped working during the latest firmware upgrade. Everyone might want to give this a try...didn't have to unplug anything, etc. Press the Rogers The LED will begin flashing green and the TV screen will prompt you to enter a provided 3-digit code. Press J to jump to the feed. One of my boxes is stuck on the welcome screen, but the second box is working fine after a rebooting everything.... "Cable modem", TV boxes, mesh network, etc. I unplugged and replugged and it rebooted and is now working. Check all coax connections, pull power cord, check your My Account website. I just unplugged my system power and after reconnecting power the system rebooted correctly. Subscribe & Also Like This Video If buying a new box recommend this one amzn. The box looks and behaves identical to the previous one, although it does not have the Arris chip.If you own an Xi6-A, it currently faces the risk of being bricked. Press the Rogers button on your Voice Remote to open the main menu. Have full sound, can view Guide, can select and change channels, but no show/movie video is displayed. Forum discussion: It was working since May. Thanks! No joy. Top Panel (Choose Tab, Shape Tab, Play Tab, Edit Tab, and Share Tab). Thanks; this worked for me. is your modem working? I don’t know how widespread it really is since we only deal with people who have problems and not the people who don’t, but it’s certainly become more prevalent over the last 3-4 weeks. Is this really happening to everyone right now? do you have an amp? Let's see if Wirecomm shows up this time. I have swapped boxes. This has never happened before. The system was working last night and this am. com. if so, is the amp's LED power on? Has anyone successfully overcome it at all? do you have other outlets? Learn more about Ignite SmartStream. Please send me a private message verifying your first and last name, and the full account number or phone number associated with your services. We got an appointment for a tech to come take a look Monday morning but they said some areas have a wait of about a week to get a tech. Right now Rogers is only replacing the boxes that are failing to make it past the welcome screen. I have multiple outlets but only one really works for size and shape of living area. Same symptom with a TV on the companion box. This worked. Update: Seems the xfinity box needed 3 powering up reboots to actually complete the connecting sequence. Also got a new remote and noticed some new things like being able to see the show behind the guide now. Thank you Ruby123! Ignite SmartStream Box Poor WiFi Connection. ... How to Fix a Black Screen on Ignite SmartStream. Same issue. A. Select Device Settings. When turning on the TV in the morning two of the boxes go to the last channel watched, while one of them always brings up the screen saver. Rogers: Wireless, TV, Internet, Home Phone & Home Monitoring Select Restart. The Xi6-T does not have any known issues at the moment. Hi All, if anyone is having issue with the X1 box starting up past this screen, please let me know in private message so I can take a look. Others say that there's been repeated issues with the Arris boxes and the current firmware.tl;dr I can't confirm if it's a firmware issue or a hardware issue.There is currently a backlog in service appointments to replace faulty boxes. I had the same problem. Then after unplugging it would only go as far as the Welcome screen. Welcome to Ignite SmartStream . I had the same error code as above. No amp. All of a sudden would not turn on. View article. When did that start? Haaaalp! if so can you temporarily swap set top boxes and see if the problem follows the box or stays at the outlet? Select Power Preferences. Been through the whole unplug the power, check the cables, send a signal business and nothing has changed. Check back often for a reply in this thread from a Comcast Official Employee. No error code - stuck on "Connecting to your entertainment experience...", Re: No error code - stuck on "Connecting to your entertainment experience...". New comments cannot be posted and votes cannot be cast. Wait for 3-4 minutes and it will come back on. Been through the whole unplug the power, check the cables, send a signal business and nothing has changed. Rogers is replacing all impacted boxes with the Technicolor Xi6-T.