I’m sure Karl’s suggestion to reuse Amy’s concrete slabs and save her money was the icing on the cake. Your comment may not appear immediately. Take control of your customer reviews with these 10 inspiring lessons from some of Groove’s top customers. Learn how to set the tone, encourage posting, and weave reviews into your marketing strategy. We’re all familiar with influencer potential in the world of customer marketing. There are a lot of different ways that you can help control the narrative in your reviews, but here are three critical areas you can’t ignore. People appreciate when customer service reps don’t lay on the hard sell from the get-go. Increase the relevance of your review by addressing your overall experience, including the level of customer service you received. For our final customer service review example, we’ll look at how you can use content completely outside of the usual review template to prompt the same ultimate reaction: Getting people to love your brand. By giving positive feedback, you encourage your staff to be more efficient in future. Hard as it may be, sometimes your services are not the right fit for a particular prospect. At Rymera, they saw the benefit in rising to the top of WordPress’ search rankings. Have won the hearts of many co-workers who wish to be like him Her background spans running customer support and experience at startups to running script changes on live TV shows. 3. 2. With so many options for online consumers, a large following signals a positive sentiment of its own. When you’re able to recommend complementary vendors to your clients, you’ll save them time and money. 5. Whether you’re an events planner, a home services provider, a hotel, or any local business, knowing the local businesses who surround your location can vaunt you as a dependable and valuable asset to your customers. Beyond that, they personalize each reply to show they actually read it and care. A boutique agency in Atlanta focused on results and ROI with SEO and Content Marketing for our clients. In the dental industry, you wouldn’t expect people to be this excited for their routine visits, but Charlie’s experiences at Lee Dental Clinic stand out, because not only did he connect with his Dentist on a personal level, but the little giveaways were a useful and clever delight. Karl of Flores Landscaping was ready to help guide his prospect on her time table and as they developed Amy’s vision together, Karl earned Amy’s trust based on his expertise and thoughtfulness. Example 4: Recognize the staff. Influencers build trust with their followers by showcasing products they actually love and use. To be honest, quality customer service is not complicated. He didn’t set out to write a review of the site. And more often than not, they’re happy to purchase something knowing their favorite blogger will get a kickback. By promoting your loyal customers, you create a loop of endless gratitude. Audiences have come to understand the trade off. Many of your customers come to your business with a complete lack of knowledge. Continue putting those customer service skills to work. When your business model includes routine check-ups or frequent repeat customers, get to know them! More sales, even better. You can even set the tone and voice of the customer by reflecting it in your engagement with them. Highly, highly recommend to anyone who likes being creative but has a hard time coming up with ideas. If your customer service team is not up to snuff, your company will be hemorrhaging revenue. Use These 7 Testimonial Examples to Get More Customers. Use social media to give your company a persona and a voice. I’ll be honest. Our intuitive customer service software helps them provide personal support at scale. Each review includes personal details and links directly to their Facebook profile. Blog Post Reviews. Their top two reviews headline great customer experiences. The last thing you want is to send one of your customers to an unorganized and incompetent business.