Toyota Service collects more than 1500 customer surveys monthly, which allows us to continuously improve our service and fullfil customers’ expectations. This site uses cookies which are essential for the operation of this site. But we are also curious to know how our service managers and technicians experience this training, so we interviewed Samuele Mazzotta, Service Manager and Giuseppe Isaia, Technician, both working at Milano Carrelli, one of the Toyota dealers in Italy. 12/10/2019. • Our Toyota-trained technicians have spent thousands of hours understanding each and every Toyota vehicle and use only Genuine Toyota parts to service and repair your Toyota. Cool. Updated review. Another way to prevent getting this page in the future is to use Privacy Pass. If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. And also teaching this way of working to my colleagues.”, Isaia: “Indeed, continuing to apply the best practices when being back in the daily routine, especially when things have to go quickly.”, Mazzotta: “The programme taught me to not only appreciate the Toyota principles more, but to apply them as well in my daily activities. Accessories. If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. Copyright © • toyota-forklifts.eu • All rights reserved. 37 reviews. Carson Toyota is committed to providing the care and expert service that our guests come to trust. Ok, Samuele Mazzotta, Service Manager: “My experience has been very positive: the training has taught me a new approach that’s more methodical and analytical. I learned to approach the situations we usually meet in a more professional way.“, Giuseppe Isaia, Technician: “The training managed to change my mindset: whenever I encounter an issue I’m now able to analyse the situation on a deeper level.”, Mazzotta: “The structure of the training has an added value: it allows us to focus only on specific technologies instead of entire product ranges. Embed review. J F. Newtown Square, PA. 0 friends. If you have a Toyota, ENS Industrial has the parts and their service time is second to none. Service Videos. It also motivated me to share my expertise and values with my colleagues and customers. Completing the CAPTCHA proves you are a human and gives you temporary access to the web property. Thanks to the right knowhow, I’m able to approach even the most stressful situations calmly and successfully.”, Isaia: “Yes, my knowledge has also improved in different areas: I learned about the Toyota way to fixing quality issues, about norms and standards to approach customer issues and how to find a safe solution. Useful 2. Cloudflare Ray ID: 5f13a2da8ed7ed5b Your IP: 94.23.255.57 Thanks to all this knowledge we are always able to find a solution for our customers.”. Last month you could read about how STEP (Service Technician Education Programme) is an added value for customers. Cloudflare Ray ID: 5f13a2ddf9b10b57 Toyota Service team – bringing service skills to the next level. I took my Toyota … Share review. Javascript needs to be activated for this site, This site uses cookies which are essential for the operation of this site. We express our passion for service with the Toyota Service Concept, a structured approach to optimise our services. But I remember the great service and support at Team Toyota and Mr Hihn. • The Service Technician Education Programme creates a high level of technical knowledge among Toyota technicians in Europe. Performance & security by Cloudflare, Please complete the security check to access. You may need to download version 2.0 now from the Chrome Web Store. But we are also curious to know how our service managers and technicians experience this training, so we interviewed Samuele Mazzotta, Service … Toyota Service team – bringing service skills to the next level. Performance & security by Cloudflare, Please complete the security check to access. Team Toyota of Princeton 2871 US Highway 1 Lawrenceville, NJ 08648 Sales: 609-883-4200 Service: 609-883-4200 Parts: 609-883-4200 Another way to prevent getting this page in the future is to use Privacy Pass. Last month you could read about how STEP (Service Technician Education Programme) is an added value for customers. They want a ride that helps express who they are. Contact ENS Industrial parts and service department and speak to experienced staff about what you need. Completing the CAPTCHA proves you are a human and gives you temporary access to the web property. Funny 1. By focusing each time on one specific part, we were able to invest enough time and energy in the logic and principles of analysing and resolving issues.”, Isaia: “Indeed, the training programme allows us to dive deeper into one technology at a time, and learn each technology step by step.”, Mazzotta: “By improving my critical and analytical thinking, I learned that often situations which seem difficult at first sight are in reality easy to solve. You may need to download version 2.0 now from the Chrome Web Store. This is why now I always keep on asking “why”, which helps to solve recurring problems, and leads to great customer service, with a big S.”, Isaia: “The methods I learned during the training help me to be critical during my daily routine: now I analyse all situations on a deeper level, to avoid dealing with recurring issues.”, Mazzotta: “The challenging aspect for me was standardisation: continuing to apply the approach I have learned during the training in my daily work. Your IP: 45.33.59.174 Learn about what services we offer to help keep your Toyota in great condition. If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. At Team Toyota, we understand that many customers want more than a car to take them from point A to B. • Our Genuine Toyota … The key to optimise products and the way we work is working with people, as passionate about logistics and technology as us. Come see for yourself how our team of experts help keep your Toyota a Toyota. • If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. manufacturing, mining, potash mining company, all terrain land cruiser, toyota …