Documentation for previous version (8.x and earlier) is available here: /previous-versions/dynamics/. Dynamics 365 for Customer Service enables businesses to deliver fast, personalised service via multiple channels and devices. This list defines selected terms that appear in Dynamics 365 Customer Insights engagement insights capability and in its supporting documentation. Enhance your support team with a centralised knowledge base, routing rules to assign cases to the right team and utilise service level agreements to better gauge response and resolution times. At Fabric…, Fabric IT have been helping businesses across the UK with all their Microsoft Dynamics implementations and IT support for over…, Dynamics 365 News, News 08/12/2020; 2 minutes to read +1; In this article. Effective October 2019, the Dynamics 365 for Customer Engagement SKU/license plan is no longer available for online customers. With this change for online customers, we are no longer using the term "Dynamics 365 for Customer Engagement apps" to refer to the collection of following apps and its related services: For online customers, these Dynamics 365 apps (collectively referred as customer engagement apps) run on Common Data Service and use Power Apps model-driven app design. With this change for online customers, we are no longer using the term "Dynamics 365 for Customer Engagement apps" to refer to the following collection of Dynamics 365 apps and their related services: For online customers, these Dynamics 365 (collectively referred as customer engagement apps) run on Common Data Service and use Power Apps model-driven app design. More information: Dynamics 365 Licensing Update. More information: What are model-driven apps? For more information, see Administer Power Platform. Is your business growing faster than your technology?…, Cyber security is the single biggest threat to your organisation. Dynamics 365 for Customer Engagement is the all-in-one business application platform, helping companies break down organisation silos and enabling businesses to better engage with their customers. Microsoft Dynamics 365 Customer Engagement (CE) is a leading cloud-based customer relationship management (CRM) business solution that can help you drive sales productivity and improve the value of your marketing efforts through social insights, … Dynamics 365 Customer Engagement (on-premises) documentation, Dynamics 365 Customer Engagement (on-premises) documentation. Administer customer engagement apps in Dynamics 365.