One of our friends even said the futon was more comfy than his BED!
We were going to simply ask for an exchange without a fuss, but the general manager refused to deliver a new item for free. The other two sets were correct. Just hungry to make a sale. I went to VCF one day with my Mom who is a furniture lover and she was blown away by the prices and the quality. VCF has some serious issues with their associates. So we asked if they could deliver it to our new address for free since it was not our fault that we couldn't pick up. Overall, customers have good things to say about their experiences with Value City, but there are some complaints reported about delivery, perceived quality, and durability in some cases.
After borrowing a family friends truck and getting my brother-in-law to assist, and after waiting 45 minutes at the store, I was informed my couch was not in and would not be available until December 21st. I bought a bedroom set from here. I'm sure I'll shop here again. Wish things had gone better, but they did step up to the plate finally. If the product is irreparable, the retailer will replace it or provide in-store credit. Stopped in to take a look. Next day, delivery guy calls and is at my house, with me 15 minutes away at the office still. Looking around is like shopping in forever 21 in regency you get exhausted just thinking about it. We even blew out our budget and didn't care because he was so knowledgeable and non-pressuring. Ten minutes later we are still waiting. I spoke to everyone from corporate right down to the store and all I got were sorries. I guess they aren't too concerned about the 2000-3000 dollars in sales they lost.
Very deceptive business practices. This was AFTER I paid $500 for the couch and a delivery fee. You think you can rebel against my authority? I simply can not imagine if we as Americans can't find a way to work through a situation like this how a Congolese refugee can even begin to know how to navigate such a situation. Super disappointed. And finally we decided on some furniture and he helped us through all the process. I would recommend anyone go elsewhere. But the customer service deterred me from making that purchase. The sale man was a bit aggressive but that is to be expected. Plans are interest-free as long as you pay the balance on time. I call again, get someone else who tells me they are "tearing the warehouse apart attempting to find my item and will call me on Friday (11/22) morning to schedule pickup.
Bob's Discount Furniture's warranty plan includes: Value City Furniture promises to repair any defect in workmanship free of extra charge. Although you live outside our delivery area, we invite you to order online and pick up your merchandise at your closest store or. No big deal right, the repair man made a few calls and said they would fix this and expedite the new parts and someone would call and confirm in the next couple of days. He's on vacation for 9 days." You all were great!. The reason we did not come here first was because of some of the horrible reviews but after going to places like Laz z Boy, Wayside and Levitz our options were decreasing.
There are way too many furniture stores in West Michigan to put up with this terrible customer"service". Took another ten minutes because he didn't seem too familiar with their system. I would recommend the store to anyone after the experience we have had. Rude sales people... need to check their attitude. They ask if we need any help and if we say that we are just looking, they leave you alone and let you shop without harrassing/annoying us. He asked us when needed our furniture by. Depending on where you look, you can save $1000s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2020 Furniture Stores....or jump right into the #1 rated online furniture store, Wayfair. I will never, ever buy a piece of furniture from Value City. They had no idea that there was a problem with our original furniture.
The furniture at Value City is just OK.
So I still have no bed after attempt two. Edit.css-1mpk29p{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(43,39,60,1);}.css-1mpk29p::before{position:absolute;display:block;left:0;}.css-1mpk29p::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1mpk29p svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}. Good job value city. It was my first new couch! Made deposit of $$$ amount. I called the company June of 2018 to explain to them that im having the same problem with the the left side sectional couch once again.
The staff is obviously paid by commission because they rush to you the second you walk in. I am LIVID. MY $1,000 couch thats not even 2 years old yet. I was going to come back, but after this experience. It's crazy how much they want to "help" you find furniture. Stay away, once they get your money you do not matter to them.
What sets them apart from other furniture store chains and online store fronts? I like how the staff greets us when walking in. While speaking with the female manager, she curtly and without any desire to have a dialogue she said it wouldn't be happening. I believe the Customer Rep was new (Erica). He called customer service & it took them a while to figure out what was sent & not sent. "Year End Sale: 20% off select styles & $100 off every $1000 you spend"- the best choice for you. (Not really but you get the drift). While the delivery gentlemen were apologizing for the confusion and carrying the item into the house, the woman at VCF called me back to ensure the delivery and apologize again. These vendors both offer collections for dining spaces, living rooms, bedrooms, and more.
There has to be some place in your heart that will allow for a one time exception for a family who truly knows no better.
Next day, December 20th, the day before my scheduled delivery, they call and inform me that only half of my couch is in and ask whether I want them to deliver that as planned on the 21st or wait for my whole couch to be available.
We were immediately greeted by one of the sales associates who showed us several options.
I had the delivery set for 9/5/14 as I had to make arrangements to get my old furniture removed, and at the time the piece was out of stock. Dropped my new couch and bent it. This is a great place to find a semi decently…", Yelp users haven’t asked any questions yet about, Jeff, we apologize for the inconvenience. I suggest picking if up yourself if you can. I was assured that the couch would be delivered on a particular date. What should have been a fun, exciting experience has been nothing but a nightmare. Made payments and went to payoff march 2017 to be told set had been discontinued a while back. I would definitely recommend the salesman and the couch! Anyway, they end up finding my stuff but let me tell you WHAT A HASSLE. Called on month four and they added $400 to my balance. The fact I appeared to be the only buying customer in the store should have been reason enough to sell me another piece.
Not sure why all the negative reviews but our experience was amazing and Natasha did a fantastic job her Customer Service was top notch and we will most definitely be returning in the future. These often feature veneered wood options and include children's options such as bunk beds and twin sizes.
I got NO call this morning. I have had the worst time getting the furniture that I paid for from than! He was still willing to help and offer me advice even though he wasn't getting the commission for the sale. Finally called.
I put in a service call to see if anything could be done to fix it.
This is a 3 to 4 star store but I guess people sometimes have issues when it comes to delivery and pick up. Three weeks later, a very polite technician looked at the crime scene and concluded that it wasn't actually my fault. They will lie and say a couch is leather and it will be destroyed in a year.
20% off. I didn't want war. Furniture at a value is this stores goal. There were sales going on for Veterans Day so we saved hundreds of dollars.
I got relocated and was given an allowance to set up a home office. Sung Koo was very patient and helpful.
I am VERY PLEASED! I arrived at the store and immediately asked to cancel my order.
Listen up, Value City Furniture: you are terrible.
Find what you need to decorate from either retailer, including mattresses, wall art, rugs, and outdoor table sets. Reclining Furniture .
PLEASE go out of business. Living rooms, bedrooms, dining rooms, reclining furniture, mattresses, home décor, accents, accessories, sectionals, sofas and couches at everyday low prices.