After a year and a half, I finally received payment from IRS, but only for 1 of the 3 quarters. None of the representatives we spoke with, however, would provide pricing estimates on any of the service plans, so we can't pass along any price quotes. When you have only five or so employees, you don’t necessarily need payroll software that does it all—a simple self-service plan that calculates payroll taxes at a low monthly fee should cut it for you. Every plan includes 24/7 phone or chat support—our chats and calls were answered within two minutes. Paychex, Inc. ... that Paychex has not handled his/her company’s tax filings and payments in a satisfactory manner.Mr*** contacted Paychex on May 2, 2017, to review … I'd like to hear more about your experience so that we can address your concerns. I can easily clock in and out of my Paychex account on any device – super convenient when on the road or working remote. You would think that would be illegal. Available 24/7: 833-299-0168. For PCs, the company recommends Windows 7 or 10, and for Macs, the company recommends OSX 10.13 or higher. At $158, Paychex Flex Pro is a hefty plan meant for larger businesses or enterprises. While we strive to keep our reviews as unbiased as possible, we do receive affiliate compensation through some of our links. Once they learn how many employees you have, how often you plan to run payroll, and what additional Paychex services you may be interested in, they should be able to give you a detailed price quote. Our list of the year’s best payroll software for small businesses can help. We love Fattmerchant's predictable pricing and excellent service. The reality is they took $600 out of my checking instead of my employers and it took 3 weeks to return it when I was buying a house. Paychex also ranks 17th among Payroll sites. My company decided to go with Paychex so that we did not have to deal with internal payroll. Depending on your business and budget, Paychex’s biggest drawback is its price. they are well established, won't listen, won't change. The company provides a host of other services as well. However, without knowing exactly how much Paychex costs, it’s difficult to say if the service is worth it for small business owners. 92 in-depth Paychex Flex reviews and ratings of pros/cons, pricing, features and more. uns für die Unannehmlichkeiten. Stay safe with our COVID-19 guide. Here are some of the most common complaints: Despite the negative complaints, there are many satisfied Paychex users, and the number of positive reviews far outweighs the number of negative reviews. I also have been passed on to several different assigned payroll acct managers, the majority of whom are inconsistent in their availability, frequently make mistakes on payroll reporting and offer slow to no response time on matters of payroll report inaccuracies! According to several users, the software is unsuited for large businesses in need of more complex, customizable payroll. With Paychex Flex, instead of downloading software or storing data directly on your desktop, you’ll log on to your Paychex Flex account using your web browser to securely access your payroll information. She has been quoted in Forbes and her work appears in Startup Nation, Small Business Bonfire, and Women on Business. Paychex Flex Express is a good choice for midsize businesses that need just a little extra HR, payroll, and onboarding help.