No can put in as much as I want. They also required a hard credit check via Experian. My bank sent me a call and an email to make sure things were alright, since I never had this problem before, and they thought maybe my information had been stolen. How can they have a 24 hour phone number that let's you listen to a voicemail and then HANGS UP!!??? I recently opened a new account, Share Savings. I have thousands in this account as verified on my phone and I have no way to access my funds. Read more. Also you can't change beneficiaries on each CD. They did have me scan and send in Driver's License and my Trust Certification copy. Any time I visit the credit union the staff is extremely helpful. BBB information and Business Profiles reflect the most current information available to us. Company has great values they instill in their employees. With so much identity theft going on, how can I trust them to protect my identity, let alone giving them a copy of my social security card? If they hadn't honored the promotional rate I would have just left it in the share account and transferred it back out. all transfers basically. The solution, I was given "start the process over again". The only thing that is a bit annoying is that they require a minimum balance for certain accounts. I signed up for auto payments and now that I'm trying to contact SOMEONE, ANYONE, NO ONE is available!!! Questions about NASA Federal Credit Union. For their mistake. We financed our '06 Toyota Tacoma from them 3 months ago, out of state. BELIEVE ME, YOU DO NOT WANT TO DEAL WITH THESE PEOPLE. I have been a member for nearly 3 years. That it says that the checking debit card is free, not the account. This is not my main account but the fact that with the transactions I do use this account for, at least once every few months I run into any overdraft issue (this time for $.58) because my actual balance is not what is shown online/on the app. She was nice enough to keep the drive thru window open for us and had the extra money waiting! "...Um, what? If you are salary expect lots and lots and lots of unpaid overtime. Additionally, If your membership has been open 6 months or more, the maximum you are allowed to transfer to your NASA Federal account is $5,000 per day, and $25,000 per rolling 30-day period. I was trying to send them money, not request a loan, awful credit union. I explained my concerns to the folks at NASA and they did exactly as I requested. Another issue I have with the website goes back to the account number. What an absolute nightmare! You have no clue if you even QUALIFY for their funding yet they pull your credit. ALL IT WOULD HAVE TAKEN TO ADDRESS MY LATEST ISSUE WAS ONE PHONE CALL THAT I WAS REPEATEDLY TOLD THEY WERE NOT ALLOWED TO MAKE. This is the second day I've been trying to open a 49 month account. BBB Business Profiles are subject to change at any time. I feel so far it has been the best place to work. Ridiculous! Also, I was told I'd be able to add a POD to our joint acct during the application process. THIS IS THE ABSOLUTE WORST CREDIT UNION THAT I'VE EVER DEALT WITH. After again a lengthy process of scans and uploading of personal information, they never got back with me. Which is EXACTLY what I called them to ask.Will not waste my time with this credit union again, no matter how good their rates are, if they can't even give honest/accurate information to perspective customers. Their web and mobile experience has been very good! That is very convenient and makes my life easier. She said that she would again check again and get back to me. If I wanted to be responsible for remembering all of my transactions, I would write checks instead of using online banking .. defeats the purpose entirely when your system is broken. 2 days later received email Status as Approved. Their customer service is unmatched from any banking institution I have ever worked with. I VERIFIED THEY GAVE ME THE FAX NUMBER TWICE. My only real complaint about this bank is that their web presence leaves a lot to be desired. I called a second time just to confirm with a different staff, and was given the same information. NASA FCU is a great company. BBB reports on known marketplace practices. Unfortunately, I sold an expensive item and was given a check as payment. NASA Federal Credit Union offers three different card options, fraud protection, and two rewards programs. I get a email from these people offering a credit Card - very cool I thought. Every time I speak with someone about this, they admit they cannot explain why and take the fault, but yet I'm left with the burden of NASAFCU's fault ($32 overdraft fee). I am an intern at NASA and was told that I can get a free checking account. However, now that I've closed my account, I find that I miss the experience and the personal experience with the representatives. I was a member of NASA Credit Union for less than a year. I would say that NASA FCU falls in the middle. NASA Federal Credit Union Overview. In my case, I have to keep $10,000 in my money market account at all times. opened cd 10 days ago. It has been quick and easy to make any transfers as well as authorizing larger purchases with my accounts. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The website experience was not as up to date as some of the larger commercial banks. It's really great to be a part of an institution that treats you like a person and not just an account number. It was from someone online, that I didn't know very well. to prove my address beside the driver licence, unusual but I didn't have major problem with it.I called back and told them I wasn't comfortable sending a copy of my SS card and the customer service told me the requirement can not be changed. Other banks wanted me to deposit at least $500 to open an account. I’ve worked here less than a year & my co worker and I are seeking employment already. Any fees are explained and reasonable, transaction are quick and easy, and the customer service is very responsive and helpful. The paperwork disappeared and instead of following up, they simply denied my reimbursement. I don't call often but everytime, they are friendly and pretty quick. You can add someone and it will split the total but not different ones for different CD's. I was offered a horrible APR by the dealership for my new vehicle so i took my loan to NASA Federal and they offered an APR rate twice as low and I'm able to pay my loan at the same time as my credit card. This is hard to find these days.They also waive one NSF fee per year, provide Free checks, and they let you deposit at CoOp ATMs and PNC Bank ATMs. I just want to find out how I can look at my remaining balance!!! No! Although they approved your application, they start calling you and wanting more information. If there is not enough money in my checking account, the bank will automatically transfer money from my saving account, without any fees or penalty! I loved my job at NASA Federal Credit Union. Poor service. I then received a call from Nancy, she left a message telling me that I misunderstood what the site said. Strict dress policy and very strict concerning punctuality. Although we strive to provide the most accurate data possible, we cannot guarantee its accuracy. So anyways, we called again and again, countless hours on hold just to be told that I have to get it! I asked them to check into it because I was told that it was. The rate I got was great and the people try to make things go smooth but their overall process is awkward. In my case I had to provide a copy of my driver’s license, a utility bill and a notarized copy of my social security card. International Association of Better Business Bureaus. I GOT 100% BETTER SERVICE FROM THE COMMONWEALTH OF VIRGINIA THAN I DID NASA FEDERAL CREDIT UNION. The hardest part of the job for me was trying to deal with the very angry members over the phone but my most enjoyable part of my job is having to do the fun stuff or celebrating certain events. They told me that the account is not free. I have worked in several financial institutions and they all are focused on sales, some are more focused on sales than other institutions. I think my experience is the same as many others here in that jumping through NASA CU's extreme hoops to open a CD account here just to earn 25 basis points more does not hardly seem worth it. There are also many people there who step in to help when needed. We didn't find out until 5 minutes before the bank closed and there was no way I would make it back to the branch in time – it was almost 10 minutes away. After entering my acct information it asked for my personal password. Management is also great and helpful, they have a dialog which you schedule to talk about you and your job fulfillment thus far. Went to their website, filled out application. They sent it to the WRONG damn DMV nearly 700 miles away. I made an error with my checking account at one point, and after a quick phone call, they offered to refund a fee I was charged from my own error. They charged me inactivity fees without my knowledge and consent. The application process went alright but some aspects need work. Is it even 'legal' for them to ask for that??? A $5.00 funding to open the membership was completed in the form of an ACH pull from my local credit union. It was well worth it for the great rate. Just NO! BBB remains operational and focused on serving our business community. How would you describe the pace of work at NASA Federal Credit Union? At least they allowed most everything to be done online and fund the initial deposit using ACH. I appreciate that, especially during the lunch rush. My NASA Federal Credit Union … If you want to go to different departments then be prepared to take a pay cut. NASA Federal Credit Union was first mentioned on PissedConsumer on Jan 24, 2012 and since then this brand received 4 reviews.. NASA Federal Credit Union ranks 310 of 861 in Loans and Mortgages category. On a day to day basis, I never have to think about or worry about the bank, since I know everything will be fine, and if I do need to do something unusual, it will be easy. Good benefits and job security. Also making sure documents are filed. Let job seekers know what it's like to work at your company. I don't know what they'll do with my credit information or the membership fee that was placed on a credit card. Great place to work. WHAT THE HAY KIND OF BUSINESS REFUSES TO MAKE 1 PHONE CALL TO RESOLVE AN ISSUE THEY CREATED?