DSL does need a phone jack to work, but you don’t have to pay for a phone line. This will not impact your internet service. Now you can get online! Below are the status light behaviors you'll see when the modem is booting up. SOLID RED - No active DSL signal is detected or the modem is not connected to the CenturyLink network - Try rebooting the modem and repeating the setup process; if it is still red, call or chat for further troubleshooting help, OFF - Nothing is connected to the DSL port - Check to make sure all your cords are firmly plugged in to the wall jack and the DSL port on the modem. Then click "Next" to start the setup process. Choose "Yes" or "No," then click "Continue.". Get answers to the most frequently asked questions about CenturyLink® internet service, home phone, and TV. For a flat monthly fee ($11 per line/per month, or $132/year for one phone line or offered with some Price for Life packages), we can repair most inside jack and wiring problems. Read the High-Speed Internet Subscriber Agreement, then click "I accept." lets your computer receive and transmit data over the internet. 2. Take the Ethernet wire and run it from the cable modem to the Ethernet port on your computer. We had an unexpected error, please try again. If the system can't do this, you will be asked for additional information. 6. The next screen will give you the link and information you need to go into the modem's online settings portal and run Quick Setup: 5. And dial-up connections are now mostly bogeyman stories you can tell to scare your children. SOLID GREEN - Device is connected to the network - Now you can get online! 13. Make sure your computer is connected to the modem with an Ethernet cable, and that the modem is plugged in and connected to the wall jack. You can choose to keep the default network name (SSID) and password (security key), or to customize them. 4. You don't need a phone line in order to get Internet service. Connect the yellow Ethernet cable to any of the yellow ports on the back of your modem. Trying to install a DSL phone jack for Centurylink. There should be at least two of them. While completing the installation process, the lights on the front and/or back of your modem will tell you its connection status. Download the My CenturyLink app to manage your account wherever you are. Before following the steps below, please read our full self-install instructions, including modem placement and whether filters are needed. The power light will start blinking and eventually stay lit. After plugging it in, wait 15 minutes for the modem to install updated software. They will look similar to the sample shown below. As a side note, cell phone companies offer a device that you plug into a USB port that gives you wireless Internet anywhere. The modem also comes with an AC power adapter that will plug into one of the ports. I think only one of the jacks/wiring slots is "active" with internet (?). Locate the coaxial outport on the back of your cable box. One goes to your TV and the other goes the back of the cable modem. (If you don't have a cable box, skip to Section 2.) To customize your pricing and feature options we need a little more information. ", You may be asked for additional information to confirm your identity. By providing your email address, you hereby consent to receiving emails from clearlink.com. Finally, you will be invited to go to My CenturyLink online create a username and password for your My CenturyLink account. Thank you for your patience during the merger process. If there is no power switch, it will automatically turn on when you plug the AC power adapter into an outlet. Sign up for Internet service with your cable company. Choose "Yes" or "No," then click "Continue.". Click "Next.". split the signal between your data line—or the line that provides your internet service—and your phone line. You can opt in or opt out of alerts regarding order status, billing, repair and promotions. Note: You can also set up your modem using the My CenturyLink mobile app, in the Install my New Modem section. SOLID GREEN - The modem is connected to the network - Now you can get online! You will need both of these to create your account. Usually this means you still need to. Go back to the QuickConnect tab in your browser and click "Next. At this point, you can also check your modem's status lights to confirm that the installation is complete. Call 1-855-707-4994 to get CenturyLink® today. SOLID RED - A service or connection failure occurred - Call or chat to get further troubleshooting help from a service agent. By inputting your account information and clicking the "Show My Options" button, you provide consent to CenturyLink to access your account information, including the services you subscribe to, to respond to your inquiry and inform you of CenturyLink's products and services. All Rights Reserved. You don't need a phone line in order to get Internet service. Click "Apply.". Place your modem in a central, high, well-ventilated location. Use the My CenturyLink mobile app or browse to http://connect.centurylink.com , and follow the prompts to finish setup. Attach one end of the coaxial cable here. If you need more filters, contact CenturyLink for purchase. Click on the correct section below for your model of modem to view a guide to the status lights. "Nutshel Internet Information: Ok, so how do I hook up my Cable Modem? This site is a U.S. Consumer site. Open further instructions if asked for your account number, Open further instructions if asked to select your modem, If your internet light is amber/orange, the setup process is not yet complete. If you’ve made the right connection, the Ethernet port lights on your computer will flash. If you don't already have a good antivirus and anti-malware program running on your computer, this is an important step. Do not close your browser window while this is in progress. Please enter your service address so we can show you accurate pricing product availability in your area. To set up your wireless network after activating your internet plan, refer to the CenturyLink, Your State’s Favorite Hallmark Christmas Movie, Wi-Fi Boosters, Repeaters, and Extenders: 3 Ways to Increase Your Signal. They will offer installation, or you can set it up yourself. This login will allow you to manage your account online in the future through either the app or website. Before you dive in, make sure you have the right equipment and understand what each piece does. When you are finished with this step, click "Next.". After you’ve checked your equipment, it’s time to power up your computer and get started. Click the green NEXT button and follow the steps to activate your CenturyLink Internet. Most customers will want to do this. To set up your wireless network after activating your internet plan, refer to the CenturyLink wireless setup guide. The CenturyLink welcome screen should automatically display on the page. Your modem may look different from the one pictured, but the lights will function in the same way. 1. Learn more about CenturyLink-compatible modems and routers. The process should take about 15 minutes. © 2020 CenturyLink. The next screen gives some instructions on how to get CenturyLink-provided software in the future using the installer. Power everything on. Click the green NEXT button and follow the steps to activate your CenturyLink Internet. Most CenturyLink modems include built-in routers, which broadcast a wireless network throughout your home. This is for your security. Still unsure if you have the right equipment? You can now click "Done" to complete the QuickConnect installation process. Plug one end of the cable into the modem and the other end into a port on your computer. Type "http://192.168.0.1/quicksetup.html" into the address bar, then hit enter. These connect the modem to your computer and phone line. The name CenturyLink and the pathways logo are trademarks of CenturyLink. I'd like to try to enter my information again. 12. Cable modems can provide Internet service. Choose the correct option and click "Next.". ", 3. You will be given the option to turn on the modem's wireless router, so that you can connect multiple devices to your own WiFi network. Wait for setup to complete and for the Ethernet, DSL and Internet lights to turn green on your modem (or the single light ring to turn green, if you have a C4000 model). Look at the row of status lights on the back of your modem. Most cable companies offer free installation and even provide cable modems and wireless routers for a small fee.